Shipping policy

Last updated: [Dec 4, 2025]

Thank you for shopping with Rare Soul Studio – The Power of One Voice.
The following policies apply to all orders placed on our Shopify store.

📌 Order Processing Times

All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
During periods of high demand, processing times may be extended. If we experience delays, we will notify you by email.

📌 Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated U.S. delivery times (after processing):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if available)

Delivery times are estimates provided by the carrier and are not guaranteed. Weather, holidays, or carrier delays may affect transit times.

📌 Shipment Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 24–48 hours for tracking to update.

📌 Incorrect or Incomplete Addresses

Customers are responsible for entering accurate shipping information.
We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses

  • Additional shipping charges for reshipment

  • Lost packages resulting from address errors

If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping.

📌 Lost, Stolen, or Damaged Packages

Once a package is transferred to the carrier, the carrier assumes responsibility.

We are not liable for:

  • Packages marked as “Delivered” but not received

  • Packages lost in transit

  • Packages damaged by the carrier

If your order arrives damaged, contact us within 48 hours of delivery with photos of the product and packaging. We will assist in filing a claim with the carrier.

📌 Undeliverable or Returned-to-Sender Packages

If a package is returned due to:

  • Refusal of delivery

  • Unclaimed pickup

  • Incorrect/insufficient address

…the customer will be responsible for the cost of reshipment.

📌 Shipping to P.O. Boxes

Most items can ship to P.O. Boxes within the United States.
Some oversized or restricted items may require a physical address.

📌 International Shipping

At this time, we only ship within the United States.
If this changes, our policy will be updated accordingly.

📌 Order Tracking & Support

If you have questions about your order or shipment, please reach out to us at:
📧 Raresoul1919@gmail.com
Include your order number for faster assistance.